Refund policy

Last updated: October 28, 2026

OUR 30-DAY WARMTH GUARANTEE

Wear your Warmaly Self Heating Jacket for up to 30 days. If it doesn't keep you warmer than anything in your closet, send it back for a full refund of the price you paid for it. No restocking fee, and you don't need to keep the tags on. We want you to actually test it in the cold.

HOW TO START A RETURN

1. Email us at support@warmaly.com within 30 days of the delivery date shown in your tracking.
2. Include your order number and the item(s) you want to return. Telling us why helps us improve, but it's optional.
3. For U.S. orders, we will email you a prepaid return label. Please don't send items back without contacting us first, as returns sent without a return label may not be accepted.
4. Pack the item(s) securely and drop the package off with the carrier shown on the label.

WHAT CAN BE RETURNED

- Jackets: can be worn and tested during the 30 days. Please return the jacket with its cable and any parts it came with, in clean condition and without damage beyond normal try-on wear.
- Power banks and gloves bought separately: can be returned within 30 days of delivery in good, working condition with all parts included.
- Free gifts: please see "Bundles and free gifts" below.

We cannot accept returns of items that have been damaged by misuse, by washing or drying against the care label (for example with the power bank still attached), by modification or repair attempts, or that are returned after the 30-day window.

BUNDLES AND FREE GIFTS

When you buy 2 or more jackets, each jacket comes with a free pair of winter gloves. If you return a jacket that came with free gloves, please return that pair of gloves in the same package. If the gloves are not returned, we will deduct their regular retail price ($19.99 per pair) from your refund.

If you return some jackets from a 2-pack or 3-pack and keep the rest, the jackets you keep are re-priced at the price of the pack size you keep (for example, keeping 1 jacket from a 2-pack means it is charged at the single-jacket price). Your refund will be the amount you paid for the order, minus the price of the jackets you keep, minus the regular retail price of any free gloves you keep beyond those that come with the jackets you keep.

SIZE EXCHANGES

Wrong size? Email us at support@warmaly.com within 30 days of delivery. For U.S. orders we will send you a prepaid return label and ship the new size as soon as your return is scanned by the carrier, subject to availability. If the size you need is unavailable, we will refund you instead.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, if an item stops heating under normal use, or if we sent the wrong item, please email us at support@warmaly.com with your order number and photos or a short video of the issue. Damage in transit should be reported within 7 days of delivery. We will send a replacement or a full refund, including any shipping charges you paid, at no cost to you.

REFUNDS

We will inspect your return and email you once it has been received. Approved refunds are issued to your original payment method within 5 business days of receiving your return. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Shipping charges are not refundable, except where the item arrived damaged, defective or incorrect.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at support@warmaly.com.

INTERNATIONAL ORDERS

Our 30-day guarantee also applies to international orders, but return shipping is paid by the customer and we are unable to refund import duties, taxes or customs fees. Please contact us before sending anything back so we can give you the return address and instructions. Items damaged in transit, defective or incorrect are covered as described above at no cost to you.

ORDER CANCELLATIONS

Need to cancel? Email us as soon as possible. If your order has not yet been processed for shipping, we will cancel it and issue a full refund. Once an order has shipped, it can be returned under this policy.

CONTACT US

Questions about returns or refunds? We are happy to help.
Email: support@warmaly.com
Return address will be provided with your return label.